It can be frustrating when your game crashes or freezes unexpectedly! This often happens due to temporary glitches, insufficient device resources, or conflicts with other apps. Here are some steps you can take to try and resolve these issues:

• Restart Your Device: The simplest step, but often effective. Turn your device completely off and then back on. This clears temporary data and can resolve many software conflicts.
• Close Other Apps: Running many applications simultaneously can strain your device's resources (memory and processing power). Close any apps running in the background before launching the game.
• Check for App Updates: Ensure you have the latest version of the game installed. Developers frequently release updates to fix bugs and improve stability. Visit your device's app store and check for updates for the game.
• Check for Device OS Updates: Make sure your device's operating system is up-to-date. Sometimes, compatibility issues with older OS versions can cause problems.
• Free Up Storage Space: Devices low on storage can experience performance issues and crashes. Delete unnecessary apps, photos, videos, or files to free up space. Aim for at least 2-3 GB of free space.
• Clear Game Cache: Corrupted temporary files can sometimes cause issues. You can usually clear an app's cache through your device's settings (this won't delete your game data). Look for 'Apps' or 'Application Manager' in your settings, find the game, and select 'Storage' or 'Storage & Cache', then choose 'Clear Cache'.
• Reinstall the Game: Only do this if other steps fail and you are confident your game progress is saved or linked to an account. Uninstalling and then reinstalling the game can resolve deeply rooted file corruption issues.

If the problem persists after trying these steps, please contact support with details about when the crashes/freezing occur and the steps you've already tried.