• Check Your Internet Connection: Loading issues, especially when starting the game or loading into new areas, are often caused by an unstable or slow internet connection. Ensure you have a strong Wi-Fi signal or a stable mobile data connection. Try turning Wi-Fi/data off and back on, or switch between Wi-Fi and mobile data to see if one works better.
• Restart the Game and Your Device: Close the game completely (ensure it's not just minimized) and then reopen it. If that doesn't work, restart your entire device. This can clear temporary glitches affecting loading.
• Clear Game Cache: Corrupted temporary files can sometimes interfere with the loading process. You can clear the game's cache through your device's application settings without losing your game data.
• Ensure Sufficient Storage Space: Devices with very little free storage space can struggle with loading and accessing game files quickly. Make sure you have adequate space available.
• Check for Game Updates: An outdated version of the game might have bugs causing loading problems. Visit your device's app store to check for and install any available updates for the game.
• Check for Device OS Updates: Ensure your device's operating system is updated, as compatibility issues can sometimes cause problems.

If you've tried these steps and still experience connection errors, contact support with details, including your device type, connection type (Wi-Fi/Data), and the exact error message you see.