If you are experiencing issues with the in-game ads, like:
- Ads are not loading or freezing
- Ads are crashing the game
- Receiving a “We're sorry, but there are no ads currently available in your region!” error message or Video Playback Error
We typically see these issues on older devices (more than 3 years old), or a device that has run low on RAM. We are using 3rd party ad networks for streaming all the ads so we unfortunately do not have full control on our end. But the ad networks usually fix the issues quite fast. If the the issue is recurring, here are a few things you can try:
When using these methods, it is important to make sure that your game progress is safe and stored in the cloud.
- Make sure you have a stable/strong connection to the internet
- Ensure your game is always up to date
- Check for OS updates
- Double check that you do not have too many apps running in the background
- Force close the app completely and reboot your device
- Wait 30 seconds after launching the app before viewing an ad. This helps make sure all the assets in the game have loaded properly.
- Disconnect from any VPNs
If you are using an Android device:
Please turn off/uninstall any Ad Blockers you may have installed on your device. They will affect what occurs within the game.
You could try clearing the data cache from your device Settings menu. The route may differ depending on your Android device but it is usually something like:
Settings > Apps > (Application List >) Potions&Spells > Storage > Clear Cache
- If this does not help, try uninstalling the game and re-installing the game from the Google Play Store.
If you are using an iOS device:
There is no fixed way to clear your cache on iOS devices, so we recommend a fresh install from the App Store.
If the issues persist, please contact us at (support@rogueharbour.com) and make sure to provide us with a screenshot of the ads that are causing issues.