If you made a purchase in Wizario Idle and the items haven’t appeared in your account yet, don’t worry, sometimes it may take a bit of time for the purchase to process and be delivered.
We recommend restarting the game to refresh your connection to the server.
Please do not attempt to repurchase the same item, it should arrive shortly once the transaction completes.
If more than 24 hours have passed and you still haven’t received your order, please contact our support team using our web support system.
Make sure to include a screenshot or copy of your purchase receipt, and ensure that the transaction ID is clearly visible to help us locate your order quickly.
How to find my transaction ID?